Development Projects

Developers in the Russia, QA in Philippines, and Product Consultants in the US? We know the drill. Why suffer through frustrating conference calls at all hours of the day where everyone is struggling to figure out just what exactly the other person is talking about? TechLive collects everyone's data and analysis into one place so that the entire team is consistently working off the same set of information, real time. Not only can the team synchronously analyze logs, view reports, scrutize code, and brainstorm solutions together, but TechLive's persistent and asynchronous capabilities allow individual team members to log on, review the discussion to date, and then contribute their own analysis at a time that works for them. TechLive helps you make deadline.

Pre-Sales Activities

Sales Engineers have it rough. They have to explain capabilities, demonstrate applications and install proof-of-concepts, all while providing a service experience that helps close a sale. PowerPoint presentations only get you so far and inevitably you have to get your hands dirty dealing with client specific systems environments and requirements, POC install and configuration issues, and much more. TechLive's problem resolution platform provides a highly organized, professional, and capable system that helps speed the sales process and ensures your firm delivers on its commitments.

Installation or Launching new systems

Installing a system, be it hardware or software, is never easy. Coordinating operations, support, outside consultants, vendors, and business partners can be a nightmare. TechLive not only keeps everyone on the same page during the install process, but it's data collection and data analysis tools help the installation team quickly identify and resolve the issues that inevitably crop up as you attempt to go live. TechLive's persistent data repository provides a record of the entire installation process so that future installs can easily benefit from past experience.

Operation Support

No one wants to hear that their site or app is down, but when it happens TechLive is an invaluable resource to help your team get things back up and running as soon as possible. TechLive makes it easy for team members to rapidly collect logs, config files, screen shots or whatever else you need to spot and fix the problem. TechLive's data analysis tools enable your team, no matter where everyone is located, to all be on the same page with the same set of data and then work quickly to identify and solve the problem. With TechLive you can easily bring vendors, consultants or anyone else into your team and quickly get them up to speed on your past efforts. Rest assured that once the problem has been fixed, all of your TechLive interactions and analysis will be saved which means that if a similar problems occurs again, you will have huge head start on fixing the latest problem.

Servicing Defects

Compared to typical text based, asynchronous, and Q&A style support forums, Techlive uses a multi-source, multi-media input system to enable complex problems to be described and explained effectively. With its comprehensive data collection system, persistent repository and a real time, interactive war room facility, TechLive eliminates the endlessly needs for additional support materials and delays in confirming symptoms, where time between a question and an answer in support forums typically measured in hours if not days. Further, with the unique facilities including flip chart, search, synchronized file viewing, log correlation, and screen sharing that support team based troubleshooting, TechLive is particularly productive for customers and developers to jointly perform rapid problem determination in customer situations, as well as expediting QA cycle time when used in development organizations.